Question 1

What's included in the consultation?

Accepted Answer

A 2-hour in-home session where we assess your space, discuss your vision, and provide a written design brief with mood boards, material recommendations, and a budget framework. Delivered within 2 weeks.

Question 2

How does the 15–20% fee work?

Accepted Answer

The percentage is applied to your total project budget (furniture, materials, contractor work). For a $500K project, the design fee would be $75K–$100K. This covers all design work, procurement management, and installation oversight.

Question 3

Can I upgrade between tiers?

Accepted Answer

Absolutely. Many clients start with a Consultation to test the waters, then upgrade to Full Service once they see the value. We'll credit your consultation fee toward the higher tier.

Question 4

Do you offer payment plans?

Accepted Answer

Yes. For Full Service and Bespoke engagements, we typically structure payments in phases aligned with project milestones — 30% at kickoff, 40% at procurement, 30% at installation.

Question 5

What if my project scope changes?

Accepted Answer

We provide detailed proposals upfront, but scope changes happen. We'll discuss any adjustments transparently before proceeding, with revised estimates provided in writing.